2010 HOSPITALITY TRAINING PROGRAMME
Available to employers and employees of the
Hospitality, Tourism, Leisure and Travel Industry
Welcome Host (WH) Jersey has been developed by the Welcome Host Management Group (JT, TEP, JHA and JCOC) in association with the Wales Tourist Board. It is part of an initiative to raise standards of performance in the service sector and to boost tourism business. It is designed to meet the specific needs of those working in the tourism industry and related service sector areas in Jersey and is based on the highly successful Welcome Host programme operating throughout the United Kingdom. The seminar provides an opportunity for everyone to work together to provide a really warm welcome to our visitors and to enhance customer satisfaction. It aims to ensure that we are able to create a favourable impression on customers, leading to increased sales and repeat business. Welcome Host is one-day interactive training seminar that includes a variety of activities designed to ensure a fast-moving, informative and interesting day. Each successful participant is awarded a Welcome Host certificate and badge.
Welcome Host Plus (WH+) is a customer service training programme which has been developed by VisitBritain (formerly the English Training Council) and the Regional Tourist Boards in England. It aims to build on and extend the knowledge and skills developed by participants when taking part in the Welcome Host training programme. It is designed to help participants offer world class standards of service that meet, and whenever possible exceed, the expectations of customers on a consistent basis. Welcome Host Plus has been developed for employees and volunteers working in all sectors of the tourism industry including hospitality, travel and transport, leisure and entertainment, and visitor services. It is also suitable for other staff whose work brings them into contact with visitors, such as those working in retailing and financial services, and for students preparing for employment in the tourism industry.
We also run RSPH Fundamentals of Food Hygiene (FH), RSPH Level 2 Award in Food Safety in Catering (FH2), RSPH Fundamentals of Health and Safety at Work (H&S) and RSPH Level 2 Award in Health & Safety in the Workplace (H&S2) and we would recommend that you view the website http://www.rsph.org.uk/en/qualifications/qualifications.cfm for further information at to what each of these courses cover.
We will be running the following courses on the following dates:
15th March - Fundamentals of Food Hygiene
16th March - Fundamentals of Health & Safety at Work
19th March - Welcome Host
29th March - Level 2 Award in Food Safety in Catering (English)
30th March - Level 2 Award in Health & Safety in the Workplace
1st April - Welcome Host Plus
26th April - Level 2 Award in Food Safety in Catering (English)
27th April - Level 2 Award in Food Safety in Catering (Portuguese)
28th April - Level 2 Award in Food Safety in Catering (Polish)
10th May - Fundamentals of Food Hygiene
11th May - Fundamentals of Health & Safety at Work
12th May - Welcome Host
17th May - Level 2 Award in Food Safety in Catering (English)
18th May - Level 2 Award in Food Safety in Catering (Portuguese)
19th May - Level 2 Award in Food Safety in Catering (Polish)
24th May - Level 2 Award in Food Safety in Catering (English)
25th May - Level 2 Award in Food Safety in Catering (Polish)
26th May - Welcome Host Plus
7th June - Level 2 Award in Food Safety in Catering (English)
8th June - Level 2 Award in Food Safety in Catering (Portuguese)
9th June - Welcome Host
14th June - Level 2 Award in Food Safety in Catering (English)
15th June - Level 2 Award in Health & Safety in the Workplace
21st June - Level 2 Award in Food Safety in Catering (English)
23rd June - Welcome Host Plus
28th June - Level 2 Award in Food Safety in Catering (English)
5th July - Level 2 Award in Food Safety in Catering (English)
7th July - Welcome Host
12th July - Level 2 Award in Food Safety in Catering (English)
14th July - Welcome Host Plus
For further information please contact Angela Hodnett on 721421
or e-mail angela@jerseyhospitality.com
Angela Hodnett
Jersey Hospitality Association
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